Returns & Refunds – Light UP Your Deal
At LightUpYourDeal, Cutomer satisfaction is our priority and that is our Profit Ratio. We provide you best product that love your purchase and shop with confidence. If, for any reason, you are not fully satisfied with your order, we’re here to help.
1. Eligibility for Returns
To be eligible for a return or replacement:
You must contact us within 7 days of delivery.
You must provide clear photos or video evidence of the defective or incorrect item.
The item must be unused, in original packaging, and include all accessories.
Once verified, we’ll either:
Send a replacement at no cost, OR
Issue a full or partial refund depending on the situation.
2. Non-Returnable Items
Certain items cannot be returned for safety, hygiene, or customization reasons, including:
Products purchased on clearance/sale (unless defective).
Customized or special-order lights.
Installed lighting fixtures that show signs of use.
Gift cards and coupons.
3. Damaged, Defective, or Wrong Product
If you receive a damaged, defective, or incorrect item:
Report the issue within 24-48 hours of delivery by emailing us at support@lightupyourdeal.com with photos/videos as proof.
Our team will arrange a free replacement or a full refund depending on product availability.
Please retain the original packaging until the return process is completed.
4. Refund Process
Once your return is received and inspected, we will notify you via email.
Approved refunds will be initiated within 10 business days to your original payment method (credit/debit card, PayPal, etc.).
Shipping charges, COD fees, and installation services are non-refundable.
If payment was made via Cash on Delivery (COD), refund will be processed via bank transfer after you provide account details.
5. Exchange Policy
Exchanges are possible for products of equal or higher value.
If you wish to exchange for a higher-priced item, you’ll need to pay the difference.
Exchanges are subject to stock availability.
6. Order Cancellations
Orders may be cancelled within 12 hours of purchase before shipment.
Once shipped, cancellation is not possible; you may request a return after delivery (as per eligibility).
To request a cancellation, email us at support@lightupyourdeal.com with your order number.
7. Return Shipping
For defective/damaged/incorrect items – return shipping is free.
For change of mind/unsuitable product – return shipping is borne by the customer.
We will provide a return label or instructions once your return is approved.
8. Important Notes
Products returned without prior authorization will not be accepted.
Ensure safe packaging during return to prevent damage in transit.
Refunds may be denied if the returned product is found ineligible after inspection.
LightUpYourDeal reserves the right to update this policy without prior notice.
9. Contact Us
For return or refund requests, please contact:
📧 Email: support@lightupyourdeal.com
📞 Phone: +91 99989 71812
🕘 Customer Support Hours: Eastern Time (EST): Mon–Sat | 12:30 AM – 8:30 AM